Dernière mise à jour : 08/28/2026
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Le ministère de l’Éducation du Koweït, l’organisme national chargé de coordonner l’éducation et la scolarité, transférait l’ensemble de ses activités et de son personnel vers un nouveau siège l’année dernière lorsqu’il a commencé à rechercher une solution réseau fiable et stable. Auparavant, ses services étaient répartis dans plusieurs bureaux à travers le pays. Ils allaient désormais être regroupés dans un siège unique composé de deux bâtiments voisins de 11 étages, comptant des milliers de bureaux et de salles de réunion.
Le besoin
Le ministère de l’Éducation devait mettre en place une solution de communication nouvelle et moderne, dotée de fonctionnalités de pointe pour permettre au personnel de travailler efficacement et de manière productive dans ces nouveaux locaux. Compte tenu de la taille des nouveaux bâtiments et des milliers de personnes qui y travailleraient, il lui fallait un système de téléphonie stable et fiable pour faciliter une communication fluide entre les employés et les bénéficiaires.
La solution
The Kuwait Ministry of Education hired A-ISHAQ, a communication solutions distributor, to design and build the communication network for their new headquarters. After considering solutions from Avaya, Cisco and other major providers, the Ministry of Education chose a Grandtream communication solution highlighted by UCM Series IP PBXs, GXP Series IP Phones, GXV Series IP Video Phones, and GXW Series Gateways. This provided a complete, end-to-end solution all built using one brand to ensure seamless integration and installation while also providing a strong price point. A-ISHAQ made the Grandstream solution even better by offering highly trained and skilled staff to provide around-the-clock support to help The Ministry get the most from their new communications platform.
The project was anchored by (10) UCM6510 IP PBXs, each serving a single department within the Ministry. The UCM6510 allows the Ministry to support and unify multiple communication technologies, including voice, video, surveillance, data, and facility access management into one central platform that can be managed and accessed remotely. It provides hundreds of advanced features such as customizable call-routing, multi-level IVRs, call queues, auto-attendant, call detail records, SIP video support, voicemail/fax forwarding to email, and more. Each UCM6510 was interconnected using VOIP trunks to minimize traffic between different departments and reduce traffic load. Also, each department had an E1 line connected to a specific UCM6510, and several DIDs were dedicated to some employees (the total number of DIDs exceeded 2000). The UCM6510’s multi-layer IVR was deployed to provide easy access to all services offered by the Ministry and provided specific routing options for every type of caller, including employees, students, and their guardians. This made accessing all educational services intuitive and effortless.
To integrate traditional phone lines with their VoIP solution as backup, 64 CO-lines were assigned to vital employees using Grandstream’s GXW4100 Series FXO gateways. Also, 1290 fax machines were added to The Ministry’s network uses Grandstream’s GXW4200 Series FXS gateways as the Ministry relies on fax in internal correspondence. For voice and video communication, A-ISHAQ deployed Grandstream’s GXP1615 Basic IP Phones for staff employees in each department (a total of 3000+ devices). For receptionists and department heads, Grandstream’s GXP2140 High-End IP Phones were deployed and paired with GXP2200EXT Extension Modules (580 devices). To offer video collaboration options to managers, A-ISHAQ deployed Grandstream’s GXV3370 IP Video Phone.
Le résultat
- The Kuwait Ministry of Education was able to merge numerous locations and thousands of employees onto one communication platform to make communication seamless
- A complete, end-to-end solution all built using one brand to ensure seamless integration, make installation quick and easy, and provide a strong price point
- A Multi-layer IVR was deployed to handle thousands of daily callers and provide easy access to all services offered by the Ministry
- Traditional phone lines were integrated to provide backup options and fax lines/machines were integrated to support the secure transmission of private documents
- The Ministry now has a comprehensive and future-proof communication platform that can be expanded with new technologies and more users as they grow
- Grandstream’s solution is contributing to the advancement of Kuwait’s education system and making everyone’s job much easier
Kuwait Ministry of Education used UCM6510 and GXW4100 in their deployment. Today, the same solution can be created with our UCM6300 series of IP PBXs and GXW4200 v2 series of Gateways.