Last updated: April 15, 2026 · Read or listen: 7 minutes.

Based on the UCM IP PBX series, SoftwareUCM is a software communications and collaboration platform that can be installed on a virtual machine, physical server, or cloud. It includes the features of the UCM6300 series and adds a flexible architecture for integrators, resellers, and ITSPs.

SoftwareUCM

Grandstream’s new UCM platform

Multi-tenant features

A SoftwareUCM deployment can be divided among multiple independent customers. The integrator allocates each instance its CPU, memory, storage, settings, backups, and updates. Multi-tenant mode simplifies management of multiple organizations from a single deployment.

Gestion multi-locataire de SoftwareUCM

The system management interface is accessible from a terminal. The administrator can switch from single-tenant to multi-tenant mode, create an instance, set resource limits and the IP assignment method, then list the instances and their access information.

SoftwareUCM remote access and diagnostics

GDMS and UCM RemoteConnect give administrators remote access to SoftwareUCM, its instance details, and its diagnostic tools. Multiple systems can be managed from a single GDMS account, allowing an integrator to monitor clients from a centralized platform.

  • UCM RemoteConnect connection: SIP channel, WebSocket, TURN, STUN, GDMS Link, Cloud IM, and bandwidth test verification.
  • Ping and traceroute: remote verification of network connectivity.
  • Syslog: generation and analysis of logs to identify outages, configuration errors, and call routing issues.
  • Trace Capture: capture of traffic between endpoints and the IP PBX to troubleshoot communications.
  • Network diagnostics: Internet connections, listening services, established connections, interfaces, and routing tables.
  • System status: storage, CPU, and memory usage.
Diagnostics SoftwareUCM

SoftwareUCM integrations

With its open APIs, SoftwareUCM integrates with customer service, CRM, and hotel management platforms. The platform also includes LiveChat and supports AMI with restricted access.

CRM: Sugar CRM, Vtiger CRM, Salesforce CRM, ACT! CRM, and Odoo CRM.

PMS: HMobile PMS Connector, HSC PMS, Mitel PMS, IDS PMS, PMS API, and local PMS.

Google services: Google Calendar authorization and Google Calendar settings.

Intégrations SoftwareUCM

Integration and extension with Wave

Wave extensions connect UC features to CRMs such as Odoo, Oracle NetSuite, and Salesforce, and to tools such as WhatsApp Business, Microsoft 365, Google Drive, and IPVideoTalk.

Intégration Wave

SoftwareUCM features and resources

SoftwareUCM centralizes voice and video calls, meetings, chat, video surveillance, mobility, access control, and intercom. It offers features including queues, paging, operator consoles, video conferencing rooms, and online customer service.

  • UCM demo tool for exploring the interface.
  • SoftwareUCM data sheet for key specifications.
  • User manual in the documentation center.
  • Pricing adaptable to the scale of the deployment.
  • SoftwareUCM overview video.