تتخذ Erciyes Anadolu Holding من تركيا مقرًا لها، وتمتلك 30 شركة في 8 صناعات مختلفة، تشمل المنسوجات والطاقة والكابلات والخدمات اللوجستية وغيرها. تصدّر الشركة إلى أكثر من 140 دولة، وتضم شبكتها 12,000 موظف وأكثر من 2,300 موزع محلي & دولي. وباعتبارها إحدى أكبر الشركات في تركيا، حققت Erciyes Anadolu Holding صافي مبيعات بلغ 11.2 billion TL (الليرة التركية) في 2019.
المتطلبات: حل اتصالات مركزي وقابل للتوسع
احتاجت Erciyes Anadolu Holding إلى حلول اتصالات شاملة سهلة الإدارة تتيح لها إدارة مصانعها البالغ عددها 45 ومخازنها البالغ عددها 35 ومحطات الطاقة ضمن شبكة واحدة. وهذا لا يتيح لها مركزة الشبكة والتواصل بسلاسة بين جميع المواقع فحسب، بل يدعم أيضًا تحسين خدمة العملاء ويوفر ميزات أكثر تقدمًا لتحويل المكالمات، لإدارة جميع المكالمات الداخلية والخارجية بطريقة أكثر أمانًا. كما بحثت Erciyes Anadolu Holding عن منصة اتصالات تتكامل بسهولة مع مجموعة متنوعة من تطبيقات ومنصات الجهات الخارجية، لضمان قابلية الحل للتوسع وجاهزيته للمستقبل. وكان نظام PBX القديم الحالي يفتقر إلى ميزات المكالمات المتقدمة والتكاملات وإمكانية دمج الأنظمة ضمن شبكة مركزية واحدة.
Erciyes Anadolu Holding evaluated many different options from a wide variety of providers and chose Grandstream’s unified communications solution, which was proposed to them by Procom Technology Solution Partner, Buhari Dijital. The project was anchored by Grandstream’s award-winning UCM series of IP PBXs. The UCM series provides an enterprise-grade communications solution with hundreds of advanced features and the ability to integrate video on an easily expandable, license-free IP PBX.
Grandstream's UCM Series
The UCM series allowed Erciyes Anadolu Holding to bridge their existing legacy platforms with their UCM series solution in order to facilitate the migration while ensuring business operations proceeded as usual during the installation. After a quick and easy installation, the UCM series provided solutions for three main requirements: SIP Trunks to support a variety of service options, GSM integration to support cellular solutions, and the ability to support Skype calls. This flexibility allows the UCM Series to support all of the voice and video communication platforms that Erciyes Anadolu Holding wanted to utilize, all under one network.
As they serve over 2300 resellers worldwide and work with hundreds of partners and suppliers, Erciyes Anadolu Holding required an advanced call center solution. The built-in call center suite included with the UCM Series met all of their needs and provides high-level call queue functionality to improve and expand customer service. In addition to providing an efficient call manager, the UCM Series adds a detailed system of IVRs and auto-attendants that can be changed at any time and customized based on date, time, caller location, and more. Thanks to a suite of reports, recording, and other analytical tools provided by the UCM Series, Erciyes Anadolu Holding is now able to study its efforts to improve operations and increase efficiency.
Grandstream IP Phones
To get the most out of their new UCM Series backend solution, Erciyes Anadolu Holding deployed over 3,100 Grandstream IP phones across their offices in Turkey and around the world.
GXP1610A simple-to-use device, almost 2500 units were deployed to office staff.
GRP2613To provide a streamlined next-gen device for managers, 200 GXP2613s were deployed.
GRP2614100 GRP2614s were deployed for admins to provide 40 BLF and speed-dial keys.
GRP2615 + GBX20To provide receptionists with 10 lines and tons of BLF/speed-dial keys, 100 GRP2615s were deployed with the GBX20 Extension Module
Results
Thanks to their Grandstream solution, Erciyes Anadolu Holding now has a centralized and scalable network that links all branches together in order to provide easy and cost-effective inter-office communication. This shared network has allowed the company to streamline network management and drastically cut back on maintenance and service costs. The Grandstream solution also provides easy integration with third-party applications and platforms, offering tremendous flexibility and allowing the solution to grow with the company into the future. Surrounding the UCM Series on the backend with Grandstream IP Phones has given employees powerful and easy-to-use endpoints to further increase communication and productivity. Erciyes Anadolu Holding is now thriving more than ever before thanks to their powerful, scalable, and centralized communication solution from Grandstream and Procom Technology.