Download the Case Study PDF Products Deployed: UCM6308, GRP2602P, GRP2604P, GXW4232 v2
The Regional Hospital of Fthiotida, located in Lamia, Greece, is the largest healthcare institution in Central Greece, operating 318 inpatient beds while providing continuous healthcare services 24 hours a day, 365 days a year. The hospital serves the broader regional population and relies heavily on dependable communications to support daily operations, patient care, and coordination between departments and buildings. As a large public healthcare organization with approximately 1,200 users, the hospital required a communications infrastructure capable of delivering uninterrupted service, scalability, and long-term reliability. To modernize its communications environment and improve operational continuity, the hospital partnered with CNTS Integrated Telecommunications Solutions Ltd. and Grandstream Networks to deploy a next-generation IP telephony solution.
Le défi
The Regional Hospital of Fthiotida was operating on a legacy TDM-based telephony system that had originally been installed in 2004. While the system had served the organization for many years, it could no longer support the hospital’s growing operational demands or modern communication requirements. The aging infrastructure lacked the flexibility, scalability, and redundancy required by a healthcare organization that operates around the clock and depends on constant communication between departments, staff, and facilities.
Hospital leadership recognized the need to completely modernize the organization’s communications infrastructure while ensuring uninterrupted operation throughout the transition process. Because the hospital environment requires continuous availability, any migration to a new platform had to be seamless, highly reliable, and capable of supporting communications across four separate hospital buildings without downtime or disruption to daily operations.
The Solution 
To modernize the hospital’s communications infrastructure, CNTS Integrated Telecommunications Solutions Ltd. evaluated multiple IP telephony manufacturers, including Yealink and Mitel, before selecting Grandstream as the preferred solution provider.
The final deployment centered around a Grandstream UCM6308 IP PBX system configured with full redundancy and complemented by a complete portfolio of Grandstream communication devices and gateways. The solution included GRP2602P Essential HD IP Phones, GRP2604P Essential HD IP Phones, and GXW4232 v2 gateways.
The system was designed to provide centralized communications while efficiently distributing telephony services throughout the hospital complex using optical fiber connectivity across four separate buildings. The architecture also enabled the implementation of a dual telephony system, ensuring full redundancy and continuous service availability in the event of a system failure.
The deployment preserved the functionality of all existing telephony services while enabling a smooth migration path for approximately 1,200 users. This allowed hospital staff to transition seamlessly from the legacy platform to the new IP-based environment without interrupting operations or impacting patient care.
Why Grandstream
Grandstream solutions were selected primarily because of their proven reliability and stable operation in demanding enterprise and healthcare environments. The hospital required a communications platform capable of delivering uninterrupted performance in a mission-critical environment where downtime was not an option.
Another major factor in the decision-making process was Grandstream’s exceptional value-to-performance ratio, which enabled the hospital to modernize its communications infrastructure while maintaining cost efficiency. The decision was further reinforced by previous successful deployments completed by reseller partner CNTS Integrated Telecommunications Solutions Ltd., including a similar public hospital implementation in Livadeia involving approximately 500 phones.
In addition, PartnerNet, Grandstream’s exclusive distributor in Greece, played an important role in the project by providing technical expertise, reliable support, and integrated deployment assistance. Their experience with large-scale healthcare implementations helped ensure the successful delivery and long-term stability of the solution.
The Result 
À la suite de la mise en œuvre de la solution Grandstream, l’Hôpital régional de Fthiotida a modernisé avec succès l’ensemble de son infrastructure téléphonique tout en assurant la continuité totale des opérations pendant toute la transition. Tous les services téléphoniques existants ont continué de fonctionner sans interruption, garantissant des communications ininterrompues dans toute l’organisation pendant le déploiement.
Le processus de migration s’est révélé très convivial, permettant à environ 1,200 utilisateurs de s’adapter rapidement et efficacement au nouvel environnement de communication. Parallèlement, l’architecture de distribution basée sur la fibre optique a fourni des communications stables et fiables dans les quatre bâtiments de l’hôpital.
Le déploiement a également considérablement amélioré la résilience et la sécurité opérationnelle de l’hôpital grâce à la mise en place d’un système téléphonique double entièrement redondant. Cette architecture élimine pratiquement le risque de perte des services téléphoniques en cas de défaillance du système, garantissant la disponibilité continue des communications pour le personnel hospitalier, les services et les opérations de soins critiques.
En conséquence, tous les utilisateurs et services concernés ont fait état d’un niveau élevé de satisfaction à l’égard de la mise en œuvre finale, tandis que la direction de l’hôpital a bénéficié d’une plateforme de communication moderne et évolutive, capable de répondre à la croissance future et d’assurer une fiabilité opérationnelle à long terme.
À propos de CNTS Integrated Telecommunications Solutions Ltd. CNTS Integrated Telecommunications Solutions Ltd. est un fournisseur grec de solutions de télécommunications et de technologies, spécialisé dans la conception, la mise en œuvre et la maintenance d’infrastructures avancées de communications d’entreprise. La société fournit des solutions intégrées comprenant la téléphonie IP, les communications unifiées, les réseaux, le câblage structuré et les systèmes de connectivité d’entreprise pour des organisations des secteurs public et privé. Visitez www.cnts.eu pour en savoir plus.
About PartnerNET Through a network of over 2,000 partners, PartnerNET brings some of the world's largest ICT brands to Europe. With vast experience in technology and a focus on IP Telecommunications, Networking, Surveillance, Access control and ΙΤ Security, they provide top quality technology products and solutions to their partners and clientele. PartnerNET designs solutions that align with the most advanced needs of both big and small businesses, as well as private and public sector organizations across physical, virtual and cloud environments. Their team consists of highly qualified people willing to train and offer top level technical support to its network. Visit www.partnernet-ict.com to learn more.